Cancellation Policy for Consumers

Right of Cancellation
pursuant to Section 312g of the German Civil Code (BGB) in conjunction with Article 246a of the Introductory Act to the German Civil Code (EGBGB)

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

a) the contract was concluded, in the case of a contract for the provision of services or a contract for the delivery of digital content not supplied on a tangible medium.

b) on which you or a third party designated by you, other than the carrier, took possession of the goods, in the case of a sales contract.

c) on which you or a third party designated by you, other than the carrier, took possession of the last item, in the case of a contract for multiple items that the consumer ordered as part of a single order and that are delivered separately.

d) the date on which you or a third party designated by you, other than the carrier, took possession of the last partial shipment or the last item, in the case of a contract for the delivery of goods in multiple partial shipments or items.

e) the date on which you or a third party designated by you, who is not the carrier, took possession of the first item, in the case of a contract for the regular delivery of goods over a specified period of time.

To exercise your right of withdrawal, you must notify us

VDWS Service GmbH
Am Achalaich 24
D-82362 Weilheim
Tel.: +49-881-93311-0
Email: info@vdws.de

by means of a clear statement (e.g., a letter sent by mail or an email) regarding your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, though its use is not mandatory.

You may also exercise your right of withdrawal online at www.vdws.de/vertrag-widerrufen. If you use this online feature, we will immediately send you a confirmation of receipt on a durable medium (e.g., via email) containing information about the content of the withdrawal notice as well as the date and time of its receipt.

To comply with the cancellation period, it is sufficient for you to send the notice of your intention to exercise your right of cancellation before the cancellation period expires.

Consequences of Cancellation:

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of any additional costs resulting from your choice of a delivery method other than the least expensive standard delivery option we offer), without delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. We will use the same payment method for this refund that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever comes first.

If you, as a consumer, have received goods in connection with this contract, you must return the goods immediately and, in any case, no later than fourteen days from the day on which you notify us of your cancellation of this contract, to

VDWS Service GmbH
Am Achalaich 24
D-82362 Weilheim

return or hand over the goods. The deadline is met if you ship the goods before the fourteen-day period expires.

You are responsible for the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their nature, characteristics, and functionality.

If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of your exercise of the right of withdrawal with respect to this contract, compared to the total scope of the services provided for in the contract.